Monday, April 21, 2014

Troubleshooting Error Messages In Outlook

If you are using Microsoft Outlook 2007, you would have got error messages sometimes that say Cannot start Microsoft Office Outlook. Cannot open the Outlook window. This would prevent you from opening the application and accessing your information stored in the application. According to Outlook tech support, corruption in the file that maintains the Navigation Pane settings leads to the Microsoft Outlook cannot start issues.

This file, known as profilename.xml, is located in the Navigation Pane settings and here, the profilename represents the name of the user’s Outlook profile. You can view this file in the following folders:

In Windows XP computer, you would find this file in the following location:

C:\Documents and Settings\username\Application Data\Microsoft\Outlook

If you are using Windows 7 or Vista in your system, the file location would be:


If the file size is shown to be 0 KB in size, you can confirm that the file is corrupted.

In such cases, where you get error messages that say Microsoft Outlook cannot start Microsoft Outlook 2007, you can use the following instructions provided by Outlook tech support:
  • In the first step, you need to click on Start menu and click on Run. Now, enter the following command in the Run dialog box:Outlook.exe /resetnavpane, and click OK.
  •  However, if you are using Windows Vista or Windows 7 OS in your system, you would need to click on the Start menu and then on All Programs. Now, click on Accessories followed by the Run option.
Now, you need to follow these steps in your Windows XP computer:
  • You need to click on Control Panel and then go to the Classic View option. Now, you can double-click on Mail and then click on the Show Profiles option.
  • If you are able to see more than one profile in the General tab, check the drop-down control under the When starting Microsoft Office Outlook, use this profile option, and check the default profile.
  • Now, you can click OK and exit the Mail control panel.
If you have a Windows 7 or Windows Vista computer, you need to follow these steps:
  • After opening the control Panel, you need to Search Control Panel box, type Mail.
  • Now, you need to click on Mail followed by Show Profiles. Here also, if you see more than one profile, go to the When starting Microsoft Office Outlook, use this profile and check for the default profile.
  • Now, click on OK and you can close the Mail control panel.
These steps would help you to successfully troubleshoot the error message in Outlook. For more assistance, please contact our technical support team.

No comments:

Post a Comment